Syndonus Terms of Service

Effective Date: 05/14/2026
Last Updated: 05/14/2026

These Terms of Service “Terms” govern your access to and use of the website, forms, communications, content, support resources, and related online services provided by Rustin Tech LLC DBA Syndonus “Syndonus,” “we,” “us,” or “our.”

By accessing our website, submitting a form, communicating with us, requesting support, purchasing services, or otherwise using any Syndonus online service, you agree to these Terms. If you do not agree, you should not use the website or submit information through it.

1. About Syndonus

Syndonus provides managed IT, technology, software, hardware, support, maintenance, subscription, and related professional services. Certain services may be provided under a separate Master Service Agreement, Statement of Work, order form, work order, quote, proposal, or similar written agreement.

These website Terms apply to use of the Syndonus website and general online interactions with Syndonus. They do not replace any separate signed or electronically accepted agreement between Syndonus and a client. If there is a conflict between these Terms and a signed agreement, Statement of Work, or order-specific document, the signed or order-specific document will control for the applicable services.

2. Use of the Website

You may use the Syndonus website for lawful business and informational purposes only. You agree not to:

Use the website in a way that violates any law, regulation, or third-party right.

Attempt to gain unauthorized access to any Syndonus system, client system, account, network, database, or service.

Interfere with the security, availability, integrity, or performance of the website.

Upload, transmit, or submit malicious code, spam, phishing content, harmful files, or deceptive information.

Misrepresent your identity, company affiliation, authority, or contact information.

Use the website to collect information about others without authorization.

We may restrict, suspend, or terminate access to the website if we believe use violates these Terms or creates a security, legal, operational, or reputational risk.

3. Website Content

All website content, including text, graphics, logos, designs, service descriptions, downloads, forms, documentation, and other materials, is provided for general informational purposes only. Website content may change without notice.

Nothing on the website creates a binding offer to provide services unless confirmed in a separate written agreement, quote, order form, Statement of Work, or other accepted service document.

4. Requests for Services and Support

Submitting a website form, email, text message, chat, or other request does not guarantee that Syndonus will provide services, support, or a specific response time. Any support obligations, service levels, response times, deliverables, fees, exclusions, warranties, or remedies are governed by the applicable agreement, Statement of Work, order form, or other written service document between Syndonus and the client.

For security and operational reasons, Syndonus may require verification of identity, authority, account status, or authorized contact status before responding to support requests or making changes to systems, users, services, accounts, configurations, devices, software, access, or data.

5. User Submissions and Information You Provide

When you submit information through the website or otherwise communicate with Syndonus, you represent that the information is accurate, lawful, and submitted with proper authority.

You should not submit sensitive information through public website forms unless the form specifically requests it and the submission is appropriate for the purpose of the request. Sensitive information may include passwords, financial account information, protected health information, confidential business information, security credentials, private keys, access tokens, or other regulated or highly confidential data.

You are responsible for ensuring that any information you provide to Syndonus does not violate applicable law, confidentiality obligations, privacy obligations, intellectual property rights, employment obligations, or agreements with third parties.

6. Client Systems, Access, and Authorization

Where Syndonus provides services involving client systems, networks, software, cloud accounts, devices, users, or data, the client is responsible for providing accurate information, authorized access, required credentials, safe working conditions, proper licensing, and timely cooperation.

Syndonus may rely on instructions or approvals from authorized client contacts. Syndonus may decline to act on a request if authority cannot be verified or if the request creates security, compliance, operational, or legal concerns.

Unless otherwise agreed in writing, Syndonus is not responsible for issues caused by unauthorized changes, third-party modifications, unapproved software, shared administrator credentials, client-side misconfigurations, insufficient backups, unavailable access, unsupported systems, unlicensed software, vendor outages, or third-party products or services.

7. Third-Party Products and Services

Syndonus may recommend, resell, configure, support, integrate, or help administer third-party products, vendors, platforms, software, hardware, subscriptions, cloud services, telecommunications providers, cybersecurity tools, or other third-party services.

Third-party products and services are governed by the applicable third party’s own terms, licenses, warranties, service levels, privacy practices, and support obligations. Syndonus does not control those third parties and is not responsible for their acts, omissions, availability, security, performance, pricing changes, data handling, service interruptions, or changes to their terms.

Where applicable, you are responsible for reviewing and complying with third-party terms, end user license agreements, acceptable use policies, and subscription requirements.

8. Accounts, Credentials, and Security

You are responsible for maintaining the confidentiality and security of any accounts, passwords, credentials, multi-factor authentication methods, devices, systems, or access methods used in connection with Syndonus services or communications.

You agree to notify Syndonus promptly if you become aware of unauthorized access, compromised credentials, suspicious activity, security incidents, data loss, system failures, or other events that may affect services or support.

You should not share passwords, administrator credentials, access tokens, or security codes through unsecured channels or website forms.

9. Artificial Intelligence and Sensitive Information

You should not submit confidential, regulated, proprietary, security-sensitive, or personal information into public or external artificial intelligence tools unless authorized by your organization and permitted by applicable law and contract.

If Syndonus provides or approves specific AI-enabled tools as part of a service, use of those tools may be subject to additional terms, restrictions, privacy notices, security requirements, or client policies.

Syndonus is not responsible for loss, disclosure, misuse, or compromise of information caused by a user’s unauthorized use of third-party AI tools or improper submission of sensitive information into external systems.

10. Privacy

Your use of the website and communications with Syndonus are also governed by our Privacy Policy, available at:

https://syndonus.com/privacy-policy

Please review the Privacy Policy to understand how Syndonus collects, uses, shares, and protects information.

11. SMS/Text Messaging Terms

By providing your mobile phone number and opting in through a Syndonus website form, support request, account process, or other approved opt-in method, you consent to receive text messages from Syndonus.

Messages may include support updates, service notifications, account or request follow-ups, troubleshooting assistance, appointment reminders, responses to user inquiries, and other communications related to your relationship or interaction with Syndonus.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any Syndonus text message. After you opt out, you may receive one final confirmation message confirming that you have been unsubscribed. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any goods or services.

Syndonus does not sell mobile opt-in data. Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Carriers are not liable for delayed or undelivered messages.

For help, contact Syndonus at:

Email: contactus@syndonus.com
Website: https://syndonus.com
Privacy Policy: https://syndonus.com/privacy-policy
Terms of Service: https://syndonus.com/tos

12. Email and Other Communications

By submitting a form, requesting information, or communicating with Syndonus, you agree that Syndonus may contact you using the information you provide, including by email, phone, or other reasonable business communication methods.

You may unsubscribe from marketing emails using the unsubscribe link provided in those emails, where applicable. Transactional, service-related, account-related, legal, security, or support communications may still be sent where permitted by law and necessary for the services or relationship.

13. Intellectual Property

The website, content, trademarks, logos, service names, designs, text, graphics, software, documentation, templates, workflows, methods, and other materials made available by Syndonus are owned by Syndonus or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, publicly display, create derivative works from, or exploit any Syndonus content, software, documentation, or materials except as expressly permitted in writing.

No rights are granted to you except the limited right to access and use the website for lawful informational or business purposes in accordance with these Terms.

14. Client and User Data

As between Syndonus and a client, ownership and permitted use of client data may be governed by the applicable agreement, Statement of Work, order form, or other written service document.

You represent that you have the necessary rights, permissions, and authority to provide any data, materials, credentials, instructions, or information to Syndonus.

You are responsible for the accuracy, quality, legality, reliability, and appropriateness of information you provide.

15. Confidentiality

If you receive confidential or non-public information from Syndonus, you agree to protect that information using reasonable care and not use or disclose it except as permitted by Syndonus or required by law.

Confidential information may include business information, technical information, service details, pricing, security information, credentials, documentation, processes, client information, and other information that reasonably should be understood to be confidential.

This section does not replace any separate confidentiality, nondisclosure, MSA, SOW, or client agreement that applies to a specific engagement.

16. Prohibited Uses

You may not use the website, Syndonus systems, communications, or services to:

Violate any applicable law or regulation.

Infringe intellectual property, privacy, publicity, or contractual rights.

Transmit malware, ransomware, spyware, phishing content, credential-harvesting pages, or harmful code.

Attempt unauthorized access to systems, networks, accounts, data, or credentials.

Interfere with security tools, monitoring tools, logging, backups, or access controls.

Send spam, unlawful marketing, or deceptive communications.

Impersonate another person or organization.

Submit false, misleading, or unauthorized requests.

Use Syndonus resources to support unlawful, abusive, harmful, or fraudulent activity.

17. Disclaimers

The website and its content are provided on an “as is” and “as available” basis. Syndonus does not warrant that the website will be uninterrupted, error-free, secure, current, complete, or free of harmful components.

To the maximum extent permitted by law, Syndonus disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, and accuracy.

No website content, communication, or general guidance should be treated as legal, financial, compliance, cybersecurity, insurance, or professional advice unless expressly provided under a separate written agreement that says so.

18. Limitation of Liability

To the maximum extent permitted by law, Syndonus and its owners, officers, employees, contractors, vendors, agents, affiliates, successors, and assigns will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including loss of profits, revenue, goodwill, data, business opportunity, business interruption, security incident losses, or system downtime, arising out of or related to your use of the website or these Terms.

To the maximum extent permitted by law, Syndonus’s total liability arising out of or related to the website or these Terms will not exceed $100 or the amount you paid directly to Syndonus for the specific website-related service giving rise to the claim, whichever is greater.

These limitations do not apply where prohibited by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Syndonus and its owners, officers, employees, contractors, vendors, agents, affiliates, successors, and assigns from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your use of the website.

Information, data, materials, or instructions you provide.

Your violation of these Terms.

Your violation of applicable law or third-party rights.

Your unauthorized access to or misuse of systems, accounts, credentials, software, or data.

Your failure to obtain required rights, licenses, permissions, approvals, or consents.

20. Service Availability and Changes

Syndonus may update, change, suspend, or discontinue any part of the website at any time without notice. Syndonus is not liable for any unavailability, modification, suspension, or discontinuation of the website or website content.

21. Links to Third-Party Websites

The website may include links to third-party websites, tools, platforms, or resources. These links are provided for convenience only. Syndonus does not control and is not responsible for third-party websites, content, terms, security, privacy practices, or services.

Accessing third-party websites is at your own risk.

22. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

To the maximum extent permitted by law, any dispute arising out of or relating to these Terms or the website will be brought in the state or federal courts located in Pennsylvania, and you consent to the jurisdiction and venue of those courts.

23. Changes to These Terms

Syndonus may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after updated Terms are posted means you accept the updated Terms.

24. Contact Information

For questions about these Terms, contact Syndonus at:

Syndonus
Rustin Tech LLC DBA Syndonus
Website: https://syndonus.com
Email: contactus@syndonus.com
Mailing Address: 2107 Goodwin Ln, North Wales PA, 19454